Users cannot connect to the platform
Affected components:
- File Uploads and CDN
- Web App (Legacy)
- Web App
- API
Timeline:
–
Incident updates:
-
Resolved
The primary database is now restored. We will further investigate the original cause of the issue, and remediate the secondary database not taking over.
-
Identified
The database has crashed and the secondary database did not fail over. We're waiting for the team member with the primary database encryption key to restart the primary server.
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Investigating
We're investigating the cause of the database issues.